Happiness Guarantee

At Keepsake Xpressions, we believe that every purchase should bring joy and satisfaction to our customers. Our Happiness Guarantee Policy ensures that your experience with us is nothing short of delightful. If, for any reason, you are not completely satisfied with your purchase, we've made our return process as simple and hassle-free as possible.

14-Day Return Policy

  1. Easy Returns
    • You have 14 days from the date of receiving your order to initiate a return. Simply contact our customer service team, and they will guide you through the process.
  2. Condition of Items
    • To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Personalized items may not be eligible for return unless they arrive damaged or defective.
  3. Refund Process
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, and a credit will be applied to your original method of payment, usually within 5-7 business days.
  4. Return Shipping
    • The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is safely delivered back to us.
    • Return Shipping Address:
      201 W. Lake St.
      STE. 301
      Chicago, IL 60606
  5. Exchanges
    • If you wish to exchange an item for a different size or variant, please contact our customer service team. They will assist you in making the necessary arrangements, subject to availability.
  6. Contact Information
    Email: support@keepsakexpressions.com
    Phone: 1 872 760-4299
    Live Chat

    Thank you for shopping with Keepsake Xpressions. We are dedicated to ensuring your complete satisfaction and look forward to serving you with the utmost care and attention.