FAQ

Welcome to the Keepsake Xpressions FAQ section. Here, you'll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact our customer service team.

General Questions

What is Keepsake Xpressions?

Keepsake Xpressions is your online destination for custom tops, trendy tees, and personalized gifts. We specialize in creating unique and high-quality products that help you express your style and make every occasion memorable.

How can I contact Keepsake Xpressions?

You can reach us via email at support@keepsakexpressions.com, by phone at 1-872-760-4299 during business hours, or through our live chat support on our website.

Product Information

What types of products do you offer?

We offer a wide range of products, including custom tops, trendy tees, personalized gifts such as mugs, tote bags, home decor, and accessories. Each item is crafted with care to meet our high standards of quality.

Can I personalize my order?

Yes, many of our products can be personalized with custom names and messages. This allows you to create a unique and meaningful gift for any occasion. Please note not all items can be customized. Currently we offer customization for tumblers and custom ornaments. See product description for details.

Ordering and Shipping

How long does it take to process an order?

All orders are processed within 1-3 business days. This includes the preparation of personalized items to ensure they arrive in perfect condition.

What are the shipping options and delivery times?

Shipping charges and delivery estimates are calculated and displayed at checkout. We offer various shipping options to suit your needs, including international shipping to select countries.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your package's journey to your doorstep.

Returns and Exchanges

What is your return policy?

You have 14 days from the date of receiving your order to initiate a return. Items must be in their original condition, unused, and in the original packaging to be eligible for a return.

How do I process a return or exchange?

Contact our customer service team to guide you through the return or exchange process. The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.

Customer Service

What are your customer service hours?

Our customer service team is available Monday to Friday, 10 AM to 6 PM (CST), excluding holidays.

How can I provide feedback or suggestions?

We welcome your feedback and suggestions. Please share your ideas with us via email or participate in our customer satisfaction surveys when invited.

Thank you for choosing Keepsake Xpressions. We are committed to providing exceptional service and high-quality products. If you have further questions, please don't hesitate to contact us.