Customer Support

At Keepsake Xpressions, we pride ourselves on providing outstanding customer service to ensure a delightful shopping experience for all our customers. Our dedicated customer service team is here to support you every step of the way.

Contacting Customer Service

  1. Availability
    • Our customer service team is available to assist you from Monday to Friday, 10 AM to 6 PM (CST), excluding holidays.
  2. Contact Methods
    • You can reach us via:
      • Email: Send your inquiries to support@keepsakexpressions.com, and we strive to respond within 24 hours.
      • Phone: Call us at 1 872 760-4299 during business hours for immediate assistance.
      • Live Chat: Access live chat support on our website for quick responses to your questions.

Customer Assistance

  1. Product Inquiries
    • Our team is happy to help with any questions regarding our products, including detailed descriptions, usage, and availability.
  2. Order Assistance
    • Whether you need help placing an order, tracking a shipment, or making changes, our customer service representatives are ready to assist.
  3. Returns and Exchanges
    • If you have questions about our return and exchange policies, or need assistance with initiating a return, please don't hesitate to contact us.

Feedback and Suggestions

  1. Your Voice Matters
    • We value your feedback and suggestions. If you have ideas on how we can improve our products or services, please share them with us.
  2. Customer Satisfaction Surveys
    • Periodically, we may invite you to participate in surveys to help us understand your experience and improve our offerings.

Resolving Issues

  1. Complaint Resolution
    • Our goal is to resolve any complaints swiftly and to your satisfaction. Please contact us with any issues, and we will work diligently to find a solution.
  2. Escalation Process
    • If your issue is not resolved to your satisfaction, you may request to escalate it to a supervisor for further attention.

Thank you for choosing Keepsake Xpressions. We are committed to providing an exceptional customer service experience and ensuring your satisfaction with every purchase.